Last updated: January 2025
IcelandTravelCenter.com is owned and operated by Traveo ehf. Our registered headquarters are at Álfaskeið 40, 220 Hafnarfjörður, Iceland (registration no. KT: 650687-1759). Traveo ehf. is a fully licensed travel agency registered with Ferðamálastofa (Icelandic Tourist Board).
Traveo ehf. operates in compliance with the EU Package Travel Directive. All payments towards services that fall under this EU law are safeguarded with insurance protection that guarantees you a refund in the unlikely event of insolvency.
These booking conditions govern all bookings made with Iceland Travel Center. Any booking made or order placed by a customer, whether through the company's website or otherwise, shall be deemed as an offer by the customer to purchase the relevant tour or travel arrangement subject to these booking conditions.
No contract between the customer and Traveo ehf. shall come into existence until Traveo ehf. receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
Booking services with Iceland Travel Center are currently only available to persons who are at least 18 years old. Individuals under the age of 18 must be accompanied by at least one adult.
Traveo ehf. operates in compliance with the General Data Protection Regulation (GDPR), a regulation in EU law on data protection and privacy for consumers.
All charges on the Iceland Travel Center website are made in Icelandic Króna (ISK) unless otherwise stated.
As Traveo ehf. does not charge any booking or transaction fees, we cannot be held liable for any third-party transaction fees that may occur at the time of payment and/or refund, such as fees imposed by your bank or other international transfer fees.
All tours require full payment (100%) at the time of booking.
Iceland Travel Center accepts all major credit cards including Visa, Visa Electron, MasterCard, Maestro, JCB, Discover, UnionPay, and Diners.
Each tour has its own specific cancellation policy, which is displayed on the tour's booking page. The cancellation terms vary depending on the tour operator and the type of experience. Please review the cancellation policy carefully before completing your booking.
Common cancellation policies include free cancellation up to a certain number of hours before departure, with partial or full charges applying for late cancellations. The exact terms will be clearly stated on each tour's detail page.
Your confirmation email contains a link where you can manage your booking, including cancelling it yourself. For last-minute cancellations, please use this self-service link to ensure your cancellation is processed immediately.
If you prefer to cancel by email, please note that cancellation emails must be received on a business day (Monday–Friday, excluding Icelandic public holidays) between 9:00 AM and 4:00 PM Icelandic time (GMT/UTC). Emails received outside of these hours will only be read on the next business day at 9:00 AM. Traveo ehf. cannot be held liable if this delay results in your cancellation falling outside the applicable cancellation policy window.
All refunds are processed in Icelandic Króna (ISK). Traveo ehf. cannot be held liable for any loss in currency exchange during transactions.
Refund requests for past services must be submitted within 15 days after the completion of the tour. All refund requests must be made through email to info@icelandtravelcenter.com with the subject line: "Refund Request – [Booking Number]". Please note that no refunds will be issued over the phone.
If you wish to make changes to your booking, please contact us as soon as possible at info@icelandtravelcenter.com. While we will do our best to accommodate changes, they are subject to availability and may incur additional fees.
Traveo ehf. and our partner operators reserve the right to cancel or modify tours due to weather conditions, safety concerns, insufficient participants, or other circumstances beyond our control (force majeure).
In case of cancellation by the operator, customers will be offered either a full refund or an alternative tour/date of equal value. Traveo ehf. is not liable for any additional expenses incurred by the customer due to such cancellations, including but not limited to accommodation or other travel arrangements.
If an activity is changed or a tour layout is modified due to unforeseen circumstances, a partial refund may be due based on the price difference between activities or as stated by the operator.
We strongly recommend that all travelers purchase comprehensive travel insurance before their trip to Iceland. Travel insurance should cover trip cancellation, medical expenses, emergency evacuation, and lost baggage.
Iceland's weather can be unpredictable, and outdoor activities may be affected by conditions beyond anyone's control. Having adequate insurance ensures you are protected against unforeseen circumstances.
Learn more about our travel insurance options →
Traveo ehf. acts as an intermediary between customers and tour operators/service providers. While we carefully select our partners and ensure they meet high standards of quality and safety, the responsibility for the execution of tours and services lies with the respective operators.
Traveo ehf. shall not be liable for any injury, damage, loss, delay, or irregularity that may occur due to the actions or omissions of tour operators, transportation providers, hotels, or other service providers.
Participants in tours and activities are responsible for their own safety and must follow the instructions of guides and operators at all times. Certain activities may require participants to sign additional liability waivers.
Traveo ehf. shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, volcanic eruptions, earthquakes, severe weather conditions, pandemic, government actions, strikes, civil unrest, or acts of terrorism.
Traveo ehf. is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR). For information on how we collect, use, and protect your data, please see our Privacy Policy.
If you have any questions about these terms and conditions, please contact us: